dhalsimPrivacy Policy
We at dhalsim keep your email, payment details, game history, and identity documents encrypted and separated from public access the moment you register with us. This page describes what we collect when you use dhalsim, how we use it, and the safeguards we have in place to protect your information.
Privacy is not a feature we bolt on—it's part of how we design our platform. When you deposit via DANA from Jakarta, verify your account in Surabaya, or place a bet on Liga 1 from your phone, we collect data about those activities. Understanding what we collect, why we need it, and where it goes is essential to trusting us with your account.
We process personal data under Indonesian data protection standards and the rules of the jurisdictions where we operate. Your data is never sold to advertisers. We use it only to run dhalsim, comply with law, and improve the experience for all users. This policy covers all devices and platforms—web browser, mobile app, and desktop client.
What We Collect When You Use dhalsim
We collect different types of data at different points in your dhalsim journey. When you register, we ask for your email address, phone number, and full name. We verify your email by sending a link; you verify your phone by entering a code we send via SMS. Both are mandatory before you can deposit.
Before your first deposit, we require identity verification. You upload a scan or photo of your government-issued ID (KTP, passport, or driver's license) and a recent proof of address (utility bill, bank statement, or lease agreement). We process these documents through automated verification systems that extract your name, date of birth, ID number, and address. If the automated system flags your upload as unclear, a team member reviews it manually. These documents are encrypted and stored in a secure vault separate from your login credentials.
Once verified, you choose a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, or e-wallet). We store a tokenized reference to your payment method; we do not store your full card number, bank account number, or e-wallet PIN. Payment processors (your bank, your e-wallet provider) handle the actual transaction. We receive a confirmation that the deposit succeeded and your account was credited.
Data we collect on dhalsim
- Account details: email, phone, full name, date of birth
- Identity documents: ID scan, address proof, verification status
- Payment information: tokenized payment method, deposit history, withdrawal address
- Game activity: bets placed, games played, session timestamps, your account balance
- Device and network: IP address, device type, operating system, browser version
- Support interactions: chat logs, complaint tickets, verification requests
How We Use Your Data on dhalsim
We use your email and phone to log you in and send you account alerts—for example, if a withdrawal is pending, or if we detect login from an unfamiliar device. We use your identity documents and address to comply with KYC (Know Your Customer) rules, which are required by law in Indonesia and other jurisdictions where we operate. We store a record of what you verified and when; this is not shared with third parties unless required by a court order or government investigation.
Your game history—bets placed, games played, amounts wagered—is used to calculate your account balance, settle disputes, and generate your transaction history. This data is kept for at least seven years to meet legal retention requirements. If you request a withdrawal, we use your payment method details to send funds to the account you registered. We never send money to a different bank account or e-wallet without explicit confirmation from you.
We use anonymized, aggregated data (how many players placed bets on Champions League last month, what percentage chose live-dealer blackjack over slots) to improve our platform and market offerings. This data cannot be traced back to you.
Third Parties and Data Processors
Our payment processors (mobile banking, local payment, online payment, and your bank) receive your payment instructions. We do not control how they handle your data; their privacy policies apply to their processing. Our hosting provider (a cloud infrastructure company) stores encrypted copies of our database across multiple data centers—some may be outside Indonesia. Our customer support system (a ticketing platform) stores copies of chats and complaint emails. We sign data processing agreements with all third parties that require them to encrypt data and restrict access.
We do not share your personal data with marketing firms, advertisers, or data brokers. We do not use your data to profile you for credit or employment decisions. We do share sanitized data with law enforcement if legally required—for example, if a court orders us to confirm whether a specific person opened an account on dhalsim.
Your identity and payment information are kept in separate, encrypted systems. A breach of game history does not expose your banking details. A compromise of login data does not expose your ID documents.
Your Rights and How to Contact Us on dhalsim
You have the right to request a copy of all data we hold about you. Submit a request via our support form with the subject "Data Access Request." We will respond within thirty days with a downloadable file containing your account details, verification records, game history, and communication logs.
You have the right to request deletion of your account and associated data, with some exceptions. If you have an open withdrawal request or a pending dispute, we must retain data until those are resolved. We also retain aggregated, anonymized records to meet legal obligations. After deletion, you may re-register with the same email after thirty days.
We use cookies and tracking pixels to remember your login session and measure site performance. You can disable cookies in your browser settings, but some dhalsim features may not work without them. We do not use cookies to track you across other websites.
If you believe your data has been misused, or if you have a privacy complaint, contact our Data Protection Officer at [email protected]We investigate complaints within fourteen days and respond with our findings. If you are not satisfied, you may file a complaint with Indonesia's Personal Data Protection Authority or your local data protection regulator.
We update this policy from time to time. Material changes will be announced via email to your registered address. Continued use of dhalsim after an update means you accept the new terms. Check this page regularly for updates.