dhalsimTerms of Use

When you register on dhalsim, you enter into an agreement with us that governs how we operate the platform, how you use it, and what happens if a dispute arises. These terms are straightforward: we lay out your rights, our obligations, and the rules that keep the platform fair for everyone—whether you're placing a Liga 1 market from Jakarta, depositing via DANA from Surabaya, or playing live-dealer games on our app.

We at dhalsim write these terms in plain language because they affect your account security, your deposits, your withdrawals, and how we handle complaints. This page walks through the core conditions: who can open an account, how deposits and withdrawals work, what happens if you dispute a transaction, and the jurisdiction notice that applies to all users.

Our commitment is transparency. We do not hide clauses in dense legalese. Instead, we set out what we do, what we ask of you, and how we settle disagreements—all in a way that makes sense to players across Indonesia's major cities and payment ecosystems.

Account Opening and Your dhalsim Profile

To open an account on dhalsim, you must be of legal age in your jurisdiction and not subject to any restriction that prohibits access to our services. We require email verification, a valid government-issued ID, and proof of address. This process protects both you and us—KYC (Know Your Customer) checks confirm your identity and help us prevent fraud.

Once verified, you choose a deposit method. Our payment corridors include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, and local payment virtual account. Each method carries different settlement windows and fee structures. We do not charge deposit fees, but your bank or e-wallet provider may. Our platform stores your chosen method securely and uses it for all future transactions unless you update your settings.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately. We will investigate and, if necessary, reset your account and cancel pending transactions. Do not share your password or one-time codes with anyone—not even dhalsim staff.

Deposits, Withdrawals, and Your Bankroll

Deposits on dhalsim are immediate once your payment method confirms the transfer. Your balance updates in real time. Withdrawals are processed to your registered payment method within one banking day under normal circumstances. Settlement times depend on your bank or e-wallet—online payment and e-wallet virtual accounts typically clear within hours during business hours; mobile banking and local payment may take up to one day during peak periods.

We process withdrawals in the order they are requested. If you request multiple withdrawals, they queue; we do not batch them. This means your first withdrawal may settle before your second, even if amounts differ. You can view your withdrawal status in your Account settings under "Transaction History."

Minimum deposit amounts vary by payment method. online payment and e-wallet have no floor; mobile banking, local payment, and online payment have a minimum of a nominal amount. Maximum account preferences exist to protect you from over-commitment; we set these based on your account age and verification status. Contact us if you need to discuss your limits.

Bonus Terms and Promotional Offers

dhalsim periodically offers welcome bonuses and promotional credits. These are optional—you may decline any promotion. When you accept a promotional offer, you agree to terms that govern how and when you can withdraw bonus funds. Typical conditions include wagering requirements, game restrictions, and time windows. We publish these terms clearly before you claim the bonus.

Bonuses are not cash; they are platform credits that you play through before converting to withdrawable balance. If you close your account or withdraw before meeting the bonus condition, the unused bonus is forfeited. We do not refund bonuses under any circumstance.

Disputes and How We Resolve Them on dhalsim

If you believe a transaction on dhalsim is incorrect, report it within thirty days. Provide your account email, the transaction date, and a clear description of the issue. We investigate disputes within five working days and respond with our findings. If we agree an error occurred, we correct your balance immediately. If we disagree, we provide evidence (game logs, payment records, or dealer timestamps) to support our position.

Disputes that cannot be resolved through our support channel may be escalated to our complaints officer. We do not offer formal arbitration or external dispute resolution at this stage—our complaints process is internal and final. Your right to pursue legal remedies in your local jurisdiction remains unchanged.

We at dhalsim handle disputes seriously because your trust in the platform depends on fair and transparent outcomes. Every claim gets investigated; every player gets an answer.

Our dhalsim Platform Policy and Your Obligations

You agree not to use dhalsim for money laundering, fraud, or any illegal activity. You also agree not to access the platform from a jurisdiction where our services are prohibited by law. We check registrations against global sanctions lists; if you match a restricted jurisdiction or name, we will suspend your account without notice.

You must not attempt to hack, reverse-engineer, or disrupt our systems. You must not use automated tools (bots, scrapers) to interact with our games or markets without our written permission. Violation of these rules results in immediate permanent account closure and forfeiture of any balance.

We reserve the right to limit your account, request additional KYC documents, or close your account if we detect suspicious patterns—rapid deposits and withdrawals, unusually large bets, or activity inconsistent with your profile. These measures protect the platform and other users. If we close your account, we will issue your balance (minus any fees) to your registered payment method within ten working days.

Limitation of Liability and Service Availability

dhalsim operates the platform on an "as-is" basis. We do not guarantee uninterrupted service. Scheduled maintenance windows and technical failures may occur. During outages, your account remains secure but inaccessible. We will restore service as quickly as possible. We do not reimburse losses incurred during downtime.

Our liability for errors, omissions, or service failures is limited to the amount you deposited in the preceding thirty days. We are not liable for indirect, consequential, or punitive damages. This applies even if we were negligent or aware of the possibility of such damages.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering, sportsbooks, or live-dealer gaming is prohibited. Users are responsible for verifying that access and use of dhalsim comply with their own jurisdiction's law. If you reside in or access dhalsim from a prohibited jurisdiction, you do so at your own risk, and we reserve the right to suspend or close your account.

These terms are governed by the law of the jurisdiction where dhalsim operates. Any legal action arising from your use of the platform must be filed in that jurisdiction's courts. By using dhalsim, you consent to this jurisdiction and waive any objection based on inconvenient forum.

We collect and process personal data (email, ID copies, payment records, gaming history) in accordance with our Privacy PolicyYour data is encrypted and stored securely. We do not sell or share your data with third parties except as required by law or to fulfill our payment and support obligations.

Changes to These Terms

We may update these terms from time to time. We will notify you by email if material changes occur. Continued use of dhalsim after an update constitutes acceptance. If you do not agree with a change, you may close your account. No refund is due for unused bonuses or promotional credits.

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